COVID-19: INFORMATION ABOUT CORONAVIRUS IMPACT AND SAFETY AT THE HOTEL

The safety of our guests and team members are of utmost importance for The Hotel and we follow all rules and regulations issued by global and local government closely. Unfortunately, as a result of the current coronavirus outbreak and restrictions issued by the government, some of our operations are affected.

In compliance with the federal measures and In an effort to reduce the risk of contamination for our guests and team members the following services will be affected during your stay:

  • The Restaurant and The Bar are closed until further notice.
  • The Panorama Lounge is currently not accessible.
  • The Urban Spa currently does not offer any treatments and The Fitness is currently closed.
  • The underground parking is currently closed, free parking is currently available on the street in front of The Hotel.

Breakfast, lunch and dinner are currently unavailable, even from room service. Guests are allowed to order from delivery services such as Deliveroo or Uber Eats, delivered maximum till 21:00.

We offer limited cleaning services for guests staying beyond one single night, including change of linen and towels, to avoid possible contamination.

We have also put in place extra security measures. Therefore, the access to The Hotel is limited to guests holding a reservation with us. Please call our Security Department (+32 (0)491 71 04 37) to gain access to the property though the main door only. Latest entry is allowed until 21:00 every day.

If you decide to stay at The Hotel we will still be doing everything we can to ensure that you feel safe. Despite everything, our number one priority is the wellbeing of our guests and team members. We follow all advice and recommendations from health and government officials.

Reservations department is available from Monday to Friday during office hours at the e-mail: book@thehotel.be

What can you do?

  • Wash your hands frequently or use our dispensers with hand sanitizer
  • Maintain social distancing
  • Avoid handshakes and hugs
  • Cough into a paper towel that you throw away. Then wash your hands.
  • If you do not have a paper towel, cough in your elbow to prevent air droplets from spreading.
  • Avoid touching your face: eyes, nose and mouth.

We have implemented the following additional control measures:

  • Increased cleaning of public areas and surfaces frequently touched by guests and team members.
  • Regular disinfection of door handles, elevator control panels and credit card terminals.
  • Additional stations of hand disinfection, and increased focus on the importance of good hand hygiene procedures for our team members.
  • Update instructions and procedures for all team members on general hygiene standards and instruction on hand disinfection.