GENERAL TERMS & CONDITIONS
Due to organizational and hygienic reasons, the acceptance of pets in our rooms is entirely up to the management on property to decide. Only dogs under 10kg are allowed at The Hotel for a supplement of 30 euros per night. Pets are not allowed in our restaurant or bar.
With the exception of special written provisions drawn up by an authorised person, the present terms and conditions of sales apply to all the services provided by The Hotel and to all contracts which have been agreed or are to be executed. These terms and conditions are clearly displayed in the premises and are to be found printed on the reverse side of all published documents. They are, thus, deemed to have been sufficiently brought to the notice of clients, contracting parties and third parties.
The rates which have been confirmed in offers remain valid for a period of 3 months. Beyond the deadline, they may be modified in line with economic conditions. The rates which apply are those in force on the day the service is provided.
The hotel manager shall not be held liable for any damage which may arise following an event which he is unable to foresee (force majeure), in spite of all the necessary precautions, in view of the circumstances and consequences. Nor shall he be held liable for damage caused by mistake, even partial mistake, by the client. Articles 1952 to 1954 quater of the Civil Code apply with regard to safe-keeping.
The client must behave in accordance with accepted standards and the hotel’s house rules in which he is staying. Any serious or repeated violation of the hotel’s house rules entitles The Hotel to put an end at the contract without prior notification. The client and the contracting party are jointly and severally liable towards The Hotel for any damage caused to persons, hotel property, fittings and equipment and those areas to which the general public has access.
Clients agree to inform the hotel of any change in the use of the rented premises and not to invite any person whose behaviour, reputation or respectability may in any way prejudice the hotel’s property or moral reputation, with the latter reserving the right to intervene if necessary. In the event of non-compliance with this obligation, The Hotel shall be entitled to cancel the event without compensation.
In order to confirm a guest room a security deposit, and a valid government-issue photo ID will be required upon check-in. The security deposit will cover the total accommodation as well as any incidental charges (such as telephone and restaurant costs) that may be incurred during your stay. Major credit cards are acceptable to establish the deposit. Your credit card will be authorized immediately, and the amount will be blocked on your credit card. Alternatively the deposit can also be paid via a debit card or in cash. In case no incidental charges where incurred The Hotel will release the remaining amount of the authorization if the deposit was paid via credit card. In case the security deposit was established with a debit card or cash The Hotel will refund in cash (in € currency).
The client shall only be sent invoices which exceed € 500,00 and then only with written approval beforehand of the hotel. Nonetheless The Hotel reserves the right to demand prior payment of the bill or corresponding bills. All recapitulative bills or invoices are payable in cash without discount. Such bills or invoices rightfully entitle The Hotel to charge interest in arrears of 1% per month, without formal notification until full and final payment thereof. In addition, from the time the first formal notification for late payment is sent out, a lump-sum amount equal to 15% of the bill or the invoice with a minimum of € 150,00 may rights be demanded. Any late payment of a single bill or invoice entitles the hotel or any other of The Hotel establishments to suspend all instructions, all bookings and all services and all sales or delivery, of whatsoever nature.
Payment. All invoices shall be settled by the Client’s customers upon departure, unless otherwise agreed in the attached contract.
In the event of force majeure or unforeseeable event beyond one’s control, (such as and not limited to: acts of God, war, government authority, terrorism, disaster, strikes, civil disorder, curtailment of transportation or transportation facilities or any other emergency or event beyond control) the hotel is discharged from its obligations, without this giving rise to compensation. However, the hotel agrees to inform the other party via all possible mean so to limit all possible damage.
All complaints must be made in writing by registered post within 7 calendar days after the event. Any complaint received after this period will not be taken into consideration.In the case of disputes or legal proceedings only the courts of Brussels shall have jurisdiction and the laws of Belgium shall be applied in all such disputes.
Please note that the hotel is fully non-smoking. It is thus not allowed to smoke cigerattes, vaping or electronic cigerattes or shisha. In case guests do smoke in the hotel, a fine of €150 for deep cleaning will be charged. Guests are kindly asked not to smoke within 10 meters of The Hotel’s entrance.